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Volunteer Coordinator

Purpose

The York County Society for the Prevention of Cruelty to Animals (SPCA) is a charitable organization dedicated to providing long-term human and animal services to residents of York County through programs that find permanent, loving homes for displaced and stray animals, help control animal population growth, investigate and prosecute cruelty offenders and educate the general public about animal wellness and safety. 

 

Position Overview

The Volunteer Coordinator's responsibilities include recruiting and training new volunteers, keeping a database of volunteer information and skills, matching volunteers to opportunities that complement their skills, keeping volunteers informed and engaged with the York County SPCA, and conveying the organization's mission to the public. Additionally, the Volunteer Coordinator oversees two satellite adoption centers and supports volunteer, donor, and community engagement events.

 

Essential Functions
  • Volunteer Orientation, Training and Development. Responsible for shelter volunteer orientation, training, and the coordination of all necessary volunteer duties and responsibilities, and the continuation of ongoing safety training.
  • Volunteer Recruitment and Retention. Responds to inquiries about shelter volunteer opportunities. Responsible for retaining shelter volunteers through relationship building and ensuring a quality experience. Acts as a liaison between volunteers and York County SPCA staff.
  • Volunteer Scheduling. Manages shelter volunteer schedules. Identifies and schedules volunteers to assist staff with dog walking, animal enrichment activities, and other projects upon request.
  • Volunteer Data Management. Responsible for the input of volunteer service hours and tracking other relevant volunteer statistics in Better Impact, the volunteer database.
  • Satellite Location Management. Coordinate satellite adoption facilities with a particular focus on ensuring proper staffing by volunteers.
  • Donation and Donation Volunteer Oversight. Oversee donation intake, pick up, and storage, collaborate with volunteers on the organization and storage of donations.
  • Event Support. In partnership with the Office Manager, Communications Director, and Development Director, supports community event planning and execution. Examples of key tasks include planning logistical details such as event preparation, promotion, and flow. Recruits and trains volunteers for special event support. 
  • Volunteer Appreciation. Coordinates at least two volunteer appreciation events and organizations additional appreciation opportunities throughout the year.
  • Communication. Sends a weekly e-newsletter update to all volunteers. Maintains an updated contact list of volunteers. Ensures all volunteer records are updated, organized, and filed consistently. 
  • Facilities Maintenance Projects. In partnership with the Facilities Technician and Operations Director, designs, plans, and manages meaningful volunteer and corporate onsite service projects.
  • Volunteer Interaction. Responds to questions or issues raised by volunteers in a prompt and professional manner. Reports any major volunteer concerns to the Operations Director or other appropriate Director.  

 

Education and Experience

Required

  • Bachelor’s degree in business administration, communications, non-profit management, human services, or another closely related field. An equivalent combination of education and experience will be sufficient as well.
  • A minimum of one year of experience working in volunteer relations and/or over one year of recorded experience as a volunteer.

Preferred

  • Preference will be given to candidates with non-profit management experience; prior experience in an administrative/office management role is a plus.

 

Skills and Abilities
  • Ability to work well with a diverse group of staff and volunteers.
  • Ability to work independently, prioritize tasks, and identify issues that should be raised with the Executive Director, Operations Director, or appropriate manager.
  • Ability to take initiative and be a self-starter on issues or projects.
  • Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. 
  • Great interpersonal and communication skills. Ability to facilitate difficult conversations. 
  • Excellent organizational, time management, and record keeping skills.
  • Detail oriented.
  • Excellent project and event planning skills 

 

Working Conditions and Expectation
  • The position typically works Monday through Friday 8:30am – 4:30pm, with the exception of special events and overseeing volunteer orientations. This position will require some weekend and evening work. Flexibility and willingness to adjust hours to accommodate the needs of the job is necessary. The York County SPCA will provide a flexible work schedule to compensate for evening and weekend work to ensure a healthy work/life balance.
  • The Volunteer Coordinator must attend and pass the York County SPCA Dog Walking class. The Volunteer Coordinator will be expected to assist in walking dogs as needed. Dog walking can be a physically demanding exercise and will include walking larger, stronger dogs that pull on the leash. The YCSPCA dog walking trails are not paved, can be muddy/wet/snowy, and include uneven terrain. 
  • Standard office environment, with exposure to environmental conditions that include working near and potentially caring for animals. We do have an office cat that lives in the office. A variety of animals visit the office nearly every day

 

Salary and Benefits
  • $40,000 - $45,000 per year, paid biweekly, direct deposit available.
  • York County SPCA employee health care costs are thirty dollars ($30.00) per pay period. Vision and dental benefits are included.
  • The York County SPCA offers retirement benefits with a dollar-for-dollar match up to a maximum of three percent (3%) of your salary per year. The organization offers a SIMPLE IRA. 
  • 176 hours of Paid Time Off (22 eight-hour days).
  • Continuing education allowance as determined by the Executive Director

 

Physical Requirements
  • Must be able to stand, walk, sit, talk and hear, stoop, bend, squat, kneel, grasp, grip, put fingers together firmly and reach above and below shoulder level and lift, push or pull 40 pounds for situations of moving and lifting materials or supplies, repetitively use hands to operate computers; flex the neck upward and downward; twist the neck and the waist. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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